Privacy Policy
Last updated: June 4, 2026
This Privacy Policy explains how NEN.AD and NEN.AD SOLUTIONS collect, use, store, and protect personal information when you use our websites, products, services, guides, tools, and related pages. This policy applies to nen.ad, software.nen.ad, guides.nen.ad, and any other official NEN.AD website or page. By using our websites, contacting us, buying our products, or using our services, you acknowledge that your information may be handled as described in this Privacy Policy.
1. Information We May Collect
We may collect the following types of information:
● Name, email address, and contact details you provide
● Messages, support requests, order instructions, or service requirements you send to us
● Contact form submissions, including your name, email address, subject, message, consent confirmation, and any details you choose to provide
● Purchase, billing, invoice, and payment-related information
● License key, activation status, app version, operating system, hardware/device identifier, IP address, country, and activation/check dates for software licensing
● Files, links, screenshots, access details, or other materials you provide for services or support
● Website usage data such as IP address, browser type, device type, pages visited, time spent on pages, referring pages, and technical logs
● Cookie and tracking data where applicable
We only collect information that is needed to operate our websites, provide our products and services, process payments, manage licenses, provide support, improve our content, prevent abuse, and comply with legal obligations.
2. How We Use Your Information
We may use your information to:
● Provide, deliver, and maintain our websites, products, software, services, guides, and tools
● Process purchases, invoices, license keys, activations, refunds, and support requests
● Respond to messages, questions, technical issues, and service requests
● Verify software licenses and prevent license abuse, fraud, unauthorized use, or chargeback abuse
● Improve our website, content, products, guides, workflows, and user experience
● Monitor website performance, security, errors, and technical problems
● Send important product, service, or account-related messages
● Send newsletters or promotional messages only where allowed and with an option to unsubscribe
● Comply with legal, accounting, tax, security, and contractual obligations
● Protect the rights, property, and security of NEN.AD, our users, and third parties.
3. Payments
Payments may be processed by third-party payment providers, including Paddle or other checkout/payment services.
For purchases processed by Paddle, Paddle may act as the Merchant of Record or authorized reseller. Checkout, payment processing, invoices, taxes, refunds, and chargebacks may be handled by Paddle under Paddle’s own terms and privacy policy.
We do not collect or store your full payment card details on our website. Payment information is handled by the payment provider.
We may receive limited purchase-related information such as your name, email address, order details, payment status, invoice details, country, tax-related information, and refund/chargeback status where needed to manage your purchase and provide support.
4. Software Licensing and Activation Data
Some software products may require a license key, activation, or periodic license check.
For licensing and anti-abuse purposes, we may collect and store information such as:
● License key
● Hardware/device identifier
● IP address
● Country
● Operating system
● App version
● Activation status
● Activation/check dates
● Failed activation attempts and reasons
This information is used to activate software, enforce license limits, prevent license sharing, prevent fraud, troubleshoot issues, and maintain product security.
5. Services, Guides, and User-Provided Materials
If you order a service, request support, or use a guide/workflow, you may provide files, links, screenshots, instructions, login/access details, or other materials.
We use this information only to provide the requested service, answer your request, troubleshoot the issue, or complete the agreed work.
You should not send sensitive information unless it is necessary. If access details are required, you are responsible for changing passwords or removing access after the service is completed.
We do not claim ownership of your files, links, or materials. However, you give us permission to use them as needed to provide the requested service or support.
6. Cookies and Similar Technologies
Our websites may use cookies and similar technologies.
Cookies may be used for:
● Essential website functionality
● WordPress login/admin sessions
● Security and fraud prevention
● Remembering preferences
● Website analytics and performance
● Affiliate tracking
● Live chat, contact forms, embedded media, or third-party tools, if enabled
You can control or delete cookies through your browser settings. Some parts of the website may not work properly if you block essential cookies.
More details may be provided in our separate Cookie Policy.
7. Analytics, Affiliate Links, and Third-Party Tools
We may use analytics, monitoring, security, affiliate, advertising, live chat, email, or support tools to understand website usage, improve performance, protect the website, and support our business.
Some pages may contain affiliate links. If you click an affiliate link, you may be redirected to a third-party website. That third party may use its own cookies, tracking, analytics, and privacy practices.
Third-party websites and tools are not controlled by us. We are not responsible for their privacy policies, security, content, pricing, features, availability, or data practices.
You should review the privacy policy of any third-party website before using it or submitting information to it.
8. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal bases:
● Your consent
● The need to perform a contract with you
● Our legitimate interest in operating, improving, securing, and protecting our websites, products, and services
● Compliance with legal, tax, accounting, security, or regulatory obligations
● The need to prevent fraud, abuse, unauthorized access, or misuse
9. Data Sharing
We do not sell your personal information.
We may share limited information with trusted third parties only when needed, such as:
● Hosting providers
● Payment processors and checkout providers
● Email, contact form, or support providers
● Analytics, monitoring, or security providers
● Affiliate platforms
● Software licensing or database providers
● Legal, tax, accounting, or compliance advisors
● Authorities, if required by law or necessary to protect our rights
These providers may include services such as Google Analytics, Site Kit by Google, Fluent Forms, FluentSMTP, 3CX Live Chat, Paddle, hosting providers, and other tools we use to operate and support the website. These third parties may process information only as needed to provide their services, comply with law, or protect against abuse.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, product, service, legal requirement, payment provider rules, support needs, fraud prevention needs, or dispute resolution needs.
Examples:
● Contact messages and contact form submissions may be kept as long as needed to respond to the inquiry, provide support, maintain business records, prevent abuse, or resolve disputes
● Purchase and payment-related records may be kept as required for tax, accounting, refund, chargeback, and legal reasons
● Software license and activation records may be kept as long as needed to provide licensing, support, fraud prevention, and product access
● Technical logs may be kept for security, troubleshooting, and abuse prevention
● Files or materials provided for services may be kept only as long as needed to complete the work, provide support, resolve disputes, or comply with legal obligations
We may keep anonymized or aggregated data that no longer identifies you.
11. Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, website, server, email, or storage system is 100% secure. We cannot guarantee absolute security.
You are responsible for keeping your own accounts, passwords, license keys, devices, and access details secure.
12. International Data Transfers
Our websites, hosting providers, payment providers, software providers, analytics tools, affiliate platforms, and other service providers may process data in different countries.
By using our websites, products, or services, you understand that your information may be transferred to and processed in countries outside your own country.
Where required, we rely on appropriate safeguards, provider terms, contractual protections, or applicable legal mechanisms.
13. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
● Request access to the personal information we hold about you
● Request correction of inaccurate or incomplete information
● Request deletion of your information where legally possible
● Object to certain processing
● Request restriction of processing
● Request a copy of your information
● Withdraw consent where processing is based on consent
● Unsubscribe from marketing emails
We may need to verify your identity before processing a request.
Some information may need to be kept for legal, tax, accounting, payment, security, fraud prevention, dispute resolution, or contractual reasons.
14. Marketing Emails
If you subscribe to a newsletter, request updates, or otherwise agree to receive marketing messages, we may send you emails about our products, guides, services, updates, or offers.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
We may still send important non-marketing messages related to purchases, licenses, support, refunds, security, or service updates.
15. Children’s Privacy
Our websites, products, services, and paid digital materials are not intended for children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
If you are under the age required by your country’s laws to buy digital products or enter into contracts, you should use our websites and products only with permission from a parent or legal guardian.
16. Links to Other Websites
Our websites may contain links to third-party websites, tools, marketplaces, affiliate offers, payment pages, social media pages, or external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you leave our website, the third-party website’s own terms and privacy policy apply.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on this page with an updated “Last updated” date.
Your continued use of our websites, products, or services after changes are posted means you accept the updated Privacy Policy.
18. Contact
For privacy questions, data access requests, correction requests, deletion requests, support, or legal notices, you can contact NEN.AD using the details below:
Website operator: Nenad Petkovikj
Address: ul. Malina Popivanova br. 15, North Macedonia
Email: info@nen.ad
Website: https://nen.ad/
For security reasons, we may need to verify your identity before responding to privacy-related requests. If we cannot reasonably identify you based on the information provided, we may ask for additional details such as the email address used for a purchase, order ID, invoice ID, license key, transaction reference, or previous communication details.