Refund Policy
Last updated: June 4, 2026
This Refund Policy applies to purchases made from NEN.AD, NEN.AD SOLUTIONS, and our related websites, including nen.ad, software.nen.ad, guides.nen.ad, and any other official NEN.AD pages. By buying our products, ordering our services, purchasing guides, or accessing paid digital materials, you agree to this Refund Policy.
1. General Policy
All sales of digital products, software, guides, tutorials, workflows, downloads, licenses, and services are generally final.
Because our products are digital and may provide immediate access, download, activation, license use, or delivery, refunds are not granted simply because:
● You changed your mind
● You no longer need the product
● You bought it by mistake but already accessed, downloaded, activated, or used it
● You do not like the product after purchase
● You expected features that were not advertised
● You failed to read the product description, requirements, limitations, or instructions
● A third-party platform, website, API, browser, extension, or service changed after purchase
Refunds are reviewed case by case and are never guaranteed unless required by applicable law or by the payment provider’s rules.
2. Digital Products and Software
Software, license keys, guides, tutorials, workflows, templates, downloads, and other digital materials are provided “as is” and “as available.”
Once a product has been downloaded, accessed, activated, delivered, or used, refunds will usually be refused unless required by law.
Some software and guides may depend on third-party websites, APIs, browsers, extensions, operating systems, payment providers, online services, or public functionality. These third parties can change, restrict, block, remove, or discontinue features at any time.
We are not responsible for third-party changes. Such changes do not automatically create a right to a refund.
3. Services
For services, work begins after payment and after we receive the required information, files, links, access details, or instructions.
For custom offers, work may be considered started once we review the request, confirm the scope, prepare instructions, reserve time, begin communication, or start any part of the agreed task.
Refunds for services may be refused if:
● Work has already started
● The service has been delivered
● The buyer failed to provide required information
● The buyer provided incorrect, incomplete, or misleading information
● The buyer ordered the wrong service
● The service could not be completed because of buyer-side issues
● The request violates laws, platform rules, or our Terms and Conditions
If a service is offered through a third-party marketplace, the marketplace’s own refund rules may also apply.
4. When Refunds May Be Considered
Refunds may be considered only in limited cases, such as:
● A duplicate payment was made
● A payment was made by clear mistake and the product was not downloaded, accessed, activated, delivered, or used
● A serious technical issue caused by our own product cannot be reasonably fixed
● We are unable to deliver the purchased product or service
● A refund is required by applicable consumer law or by the payment provider’s rules
We may ask for screenshots, error messages, system information, order details, or other evidence before reviewing a refund request.
5. Payment Provider and Processing Fees
Payments may be processed by third-party payment providers, including Paddle or other checkout/payment services.
For purchases processed by Paddle, Paddle may act as the Merchant of Record or authorized reseller. Refund handling, chargebacks, invoices, taxes, and payment-related decisions may be handled by Paddle under Paddle’s own terms and policies.
If we approve a discretionary refund that is not required by law or by the payment provider’s rules, third-party payment fees, platform fees, currency conversion costs, chargeback costs, taxes, or other non-refundable transaction costs may be deducted or excluded where legally allowed.
If a payment provider does not allow us to deduct such costs from a refund, we may refuse a discretionary refund instead.
We are not responsible for bank fees, card fees, currency conversion differences, or other charges imposed by your bank, card issuer, payment provider, or financial institution.
For manual payments, cryptocurrency payments, or payments made outside a standard checkout provider, refunds may be limited or unavailable depending on transaction costs, network fees, payment method limitations, exchange-rate differences, and whether the product or service has already been accessed, delivered, activated, or started.
6. Refund Abuse
Refund requests may be refused if we suspect:
● Fraud
● Chargeback abuse
● License abuse
● Product copying or redistribution
● Repeated refund requests
● False claims
● Misuse of our products or services
● Attempts to get paid digital products for free
● Violation of our Terms and Conditions
We may block future purchases, disable licenses, refuse support, or restrict access if refund abuse or fraud is detected.
7. Chargebacks and Disputes
If you open a chargeback or payment dispute without contacting us or the payment provider first, we may suspend or disable your license, access, account, support, or service delivery while the dispute is investigated.
Fraudulent or abusive chargebacks may result in permanent refusal of future service.
8. How to Request a Refund
To request a refund, contact us through the official contact page on nen.ad or follow the refund process provided by the payment provider used for your purchase.
Your request should include:
● Order number or transaction ID
● Email address used for purchase
● Product or service name
● Clear explanation of the issue
● Screenshots, error messages, or proof if relevant
Incomplete refund requests may be delayed or refused.
Submitting a refund request does not guarantee approval. We will review refund requests within a reasonable time.
9. Legal Rights
Nothing in this Refund Policy limits any legal rights you may have under applicable consumer protection law.
If any part of this Refund Policy conflicts with mandatory law or with the payment provider’s mandatory rules, the required legal or payment-provider rule will apply only to the extent required.